2745 West Layton Avenue, Suite 102 Greenfield, Wisconsin 53221
(414) 331-8626
Transformation of Mind & Body
Through Holistic Health & Wellness
My Story
Our Policies
Pre-payment for service is required to book an appointment.
Please note that we have a 24-hour cancellation/move appointment policy. This policy helps us ensure that clients who are waiting for appointments have every opportunity to get in as soon as possible; a last-minute cancellation eliminates the opportunity for our practitioners to fill in high-demand time slots.
Please review our policies below.
By booking your appointment or making a purchase, you agree to and understand these policies.
Cancellation / Change Policy
If you wish to reschedule your appointment, up to 24 hours before your appointment time, we will accommodate you based on practitioner availability, and your pre-payment will be transferred to your new appointment. If you wish to cancel your pre-paid appointment, giving us 24 hours or more notice, you must call to cancel and we will issue a refund.
If you wish to cancel or change your appointment to another day, within 24 hours and on the calendar day of your scheduled appointment, you will forfeit the full pre-payment of the service(s) you had booked. No refunds. No exceptions.
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A no-call, no-show for any appointment WILL result in a payment of the full price of the scheduled service/forfeit the pre-payment of the service. If you no-call/no-show for any pre-paid services or services booked with gift cards, the pre-paid service or gift card balance will be forfeited. No refunds. No exceptions.
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You will be asked to provide a card to keep on file. Booking an appointment indicates you agree to this policy, and your card on file can be used for future appointments.
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Please note all pre-paid services (including packages and gift cards) are non-transferable.
Late Arrival Policy
Please note we have a late arrival policy.
If you are up to 15 minutes late for your scheduled service, you will receive a shortened service, as we cannot accommodate the full duration in most instances.
If you are more than 15 minutes late for your scheduled service, you will forfeit your appointment and are responsible for full payment of the service scheduled.
Other Fine Print
SESSION LENGTH: Session length does not indicate the actual time of service but the time needed to complete all aspects of the appointment from intake to checkout.
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GRATUITY: It is customary to tip your practitioner.
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PRIOR TO ARRIVING FOR YOUR FIRST SESSION: Your confirmation email will contain a link to our online intake form to complete in advance of your appointment. Please complete the intake form no later than 24 hours before your appointment. If you cannot complete your form online, you may complete a paper form when you arrive. Please note that this may shorten your service time if needed.
ARRIVAL FOR YOUR APPOINTMENT: Please do not arrive earlier than 10 minutes before your appointment as we may still be finishing up with the client before you and our door may be locked.
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CHILDREN ON PREMISE: Please note, to book our services, you must be 18 years of age or older. Also, our space is for adults only. We cannot allow children on premises during appointments.
TREATING CHILDREN: If you wish for your child to receive service, you must speak with Kelly K. before the appointment will be accepted. A minor cannot receive service without adult supervision and we must have verbal agreement from the child.
CONDUCT: Inappropriate behavior is not tolerated. Any behavior deemed unacceptable by our practitioner(s) or staff will terminate the service, and the guest will not be allowed to return. The full fee for any discontinued service will be charged.
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PAYMENT: We accept cash, major credit cards, flex spending & health savings account payments. We do not accept check payments and cannot bill insurance.
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GIFT CARDS: All gift card sales are final. If you purchase or receive a gift card, you may use it toward services and/or retail purchase. There is no return cash value, nor will any be provided. Gift cards are transferrable and will be redeemed for the person who presents the gift card (certificate or digital). Please keep your gift card purchase confidential except for the person with whom it was intended.
ALL SALES ARE FINAL: All sales are final. We do not offer refunds. No exceptions.