2745 West Layton Avenue, Suite 102 Greenfield, Wisconsin 53221
(414) 331-8626
Transformation of Mind & Body
Through Holistic Health & Wellness
My Story
Client Policies
Pre-payment for services is required at the time of booking.
We have a 24-hour cancellation and rescheduling policy. This policy allows us to respect the time reserved specifically for you while also giving clients who are waiting for appointments an opportunity to schedule. Cancellations or appointment changes made with less than 24 hours' notice often leave our practitioners unable to fill these high-demand appointment times.
Please take a moment to review our policies below before booking your appointment or making a purchase.
By booking an appointment or completing a purchase with Renew Holistic Wellness, you acknowledge that you have reviewed, understand and agree to the policies applicable to your appointments, services and purchases.
Cancellation & Appointment Change Policy
We understand that schedules change. Because your appointment time is reserved specifically for you, we require at least 24 hours' notice to cancel or reschedule an appointment.
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Rescheduling with 24 Hours or More Notice
If you need to reschedule your appointment and provide at least 24 hours' notice, we will be happy to move your appointment based on practitioner availability. You may also move your appointment on Square. Your pre-payment will be transferred to your rescheduled appointment.
Canceling with 24 Hours or More Notice
If you need to cancel your appointment and provide at least 24 hours' notice, please call us to cancel. Your pre-payment for the appointment will be refunded in accordance with the payment method and applicable processing timelines.
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Cancellations or Changes with Less Than 24 Hours' Notice
Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time will result in forfeiture of the full pre-payment for the service(s) booked. No refunds. No exceptions.
This applies whether the cancellation or request to reschedule occurs the day before or on the calendar day of the appointment.
A new pre-payment will be required to schedule another appointment.
Emergency & Urgent Medical Care Policy
Renew Holistic Wellness is not an emergency or urgent medical care provider and does not provide emergency medical services.
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If you have an urgent medical concern that requires prompt evaluation, please contact your primary care physician or other appropriate medical provider, or seek care at an urgent care facility.
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If you are experiencing a medical emergency or potentially life-threatening symptoms, call 911 or go to the nearest hospital emergency department. This includes, but is not limited to, severe or rapidly worsening symptoms, difficulty breathing, chest pain, loss of consciousness, signs of stroke, a severe allergic reaction, uncontrolled bleeding, or any other condition that may require immediate medical attention.
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Please do not use phone calls, voicemail, email, text messaging, website forms, online scheduling, client portal messaging, or any other communication with Renew Holistic Wellness as a substitute for emergency or urgent medical care. Messages are not continuously monitored and may not be reviewed immediately, after business hours, on weekends, or when our practitioners are unavailable.
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Renew Holistic Wellness should never be your first point of contact in a medical emergency. When in doubt about the severity of your symptoms, seek appropriate medical evaluation rather than waiting for a response from our team.
No-Call / No-Show Appointments
A no-call/no-show will result in responsibility for the full price of the scheduled service and forfeiture of any pre-payment associated with that appointment.​ If an appointment was paid for using a package, prepaid service, or gift card, the applicable service or amount will be considered used and will be deducted or forfeited.
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No refunds. No exceptions.
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Repeated no-call/no-show appointments may result in Renew Holistic Wellness declining to schedule future appointments.
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Illness & Same-Day Cancellations
We understand that illness and unexpected circumstances can occur. However, illness or another same-day circumstance does not automatically waive our cancellation policy.
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If you are ill and believe you should not attend your appointment, it is your responsibility to make the decision to cancel or reschedule. Contacting your practitioner on the day of your appointment and asking the practitioner to determine whether you should cancel does not exempt the appointment from our cancellation policy.
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If you are experiencing an urgent or emergency medical concern, please follow our Emergency & Urgent Medical Care Policy above rather than waiting for guidance from your Renew Holistic Wellness practitioner.
Card on File
You will be asked to provide a valid payment card to keep on file as part of scheduling or maintaining appointments with Renew Holistic Wellness.
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By booking an appointment and providing a card on file, you acknowledge your responsibility for appointments you schedule and agree that applicable charges may be processed in accordance with our cancellation, no-show, payment, and other Client Policies herein.
Prepaid Services, Packages & Gift Cards
Prepaid services, packages and gift cards are non-transferable.
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When a prepaid service, package or gift card is used to reserve an appointment, that appointment remains subject to our cancellation, rescheduling and no-show policies. A late cancellation or no-show may therefore result in the applicable prepaid service, package session, or gift card amount being considered used or forfeited.
Your Responsibility When Booking
By scheduling an appointment with Renew Holistic Wellness, you acknowledge that you are responsible for keeping track of your appointment and providing the required notice if you need to cancel or reschedule.
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Appointment reminders are provided as a courtesy and do not replace your responsibility for the appointment you have scheduled.
Late Arrival Policy
We understand that delays happen. However, appointments are scheduled for a specific amount of time, and arriving late can impact both your service and the clients scheduled after you.
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If you arrive up to 15 minutes late, we will do our best to accommodate your appointment within the time remaining. In most cases, your service will need to be shortened so that we can remain on schedule for the next client. The full scheduled service price will still apply.
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If you arrive more than 15 minutes late, we may no longer be able to accommodate your appointment. The appointment will be considered missed, and you will forfeit your pre-payment and remain responsible for the full price of the service scheduled.
We appreciate your arriving on time so that you can receive the full benefit of the time reserved for you.
Addtiional Client Policies
SESSION LENGTH: Appointment times reflect the total time reserved for your visit and may include intake, preparation, the service itself, practitioner discussion, transition time and checkout. The listed appointment length does not necessarily represent the amount of hands-on or active service time.
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GRATUITY: Gratuities are appreciated for applicable practitioner services and may be offered at your discretion.
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PRIOR TO ARRIVING FOR YOUR FIRST SESSION: Your appointment confirmation will contain a link to any online intake forms required for your service. Please complete all required forms no later than 24 hours before your appointment so that your practitioner has adequate time to review the information when appropriate.
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If you are unable to complete your forms online, please contact us or let us know when you arrive. Paper forms may be available when appropriate; however, completing paperwork at the time of your appointment may reduce the amount of time available for your scheduled service.
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ARRIVAL FOR YOUR APPOINTMENT: Please arrive no more than 10 minutes before your scheduled appointment time. We may still be completing an appointment with the client before you, may not be able to answer the door.
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Please also review our Late Arrival Policy, as arriving late may shorten your service or result in forfeiture of your appointment.
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CHILDREN ON PREMISE: Our wellness center is primarily an adult environment. Clients booking our standard services must be 18 years of age or older, unless prior approval has been provided as outlined below.
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Please do not bring children with you to your appointment. We are unable to provide childcare or accommodate unsupervised children while a parent, guardian, or other adult receives a service.
TREATING CHILDREN: Services for anyone under the age of 18 are considered on an individual basis and must be discussed with and approved by Kelly K. before an appointment is scheduled.
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A parent or legal guardian must provide appropriate consent and remain present as required for the service. We will also seek the minor's verbal agreement and cooperation before proceeding. Renew Holistic Wellness reserves the right to determine whether a particular service is appropriate for a minor and may decline or discontinue a service when appropriate.
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CONDUCT: Renew Holistic Wellness is committed to maintaining a safe, respectful and professional environment for our clients, practitioners and staff.
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Inappropriate, threatening, abusive, discriminatory, sexually inappropriate or otherwise unacceptable behavior will not be tolerated. Renew Holistic Wellness and its practitioners reserve the right to immediately discontinue a service and/or ask an individual to leave the premises when behavior is considered inappropriate or unsafe.
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If a service is discontinued because of inappropriate conduct, the individual will remain responsible for the full fee of the scheduled service and may be prohibited from scheduling future appointments with Renew Holistic Wellness.
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PAYMENT: We accept cash and major credit/debit cards. We may also accept eligible Flexible Spending Account (FSA) and Health Savings Account (HSA) cards; however, eligibility for reimbursement or use of FSA/HSA funds is determined by your plan and is the client's responsibility to verify.
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We do not accept personal checks and do not bill insurance.
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GIFT CARDS: All gift card sales are final. Gift cards may be applied toward eligible services and/or retail purchases at Renew Holistic Wellness.
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Gift cards have no cash value and cannot be redeemed or exchanged for cash, except where otherwise required by applicable law.
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An unused gift card may be given to another individual and will be honored for the person who presents the applicable physical or digital gift card information. Please safeguard your gift card information as you would any other form of payment.
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This ability to give an unused gift card to another person is separate from our policy regarding prepaid appointments, services, and packages, which are non-transferable.
ALL SALES ARE FINAL: Unless otherwise specifically stated in our Cancellation & Appointment Change Policy or required by applicable law, all purchases and sales are final and non-refundable.
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This includes retail products, gift cards, packages, prepaid services, and other purchases. Please review your purchase carefully and ask any questions before completing your transaction.