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Last Updated: September 2026

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At Renew Holistic Wellness, we respect your privacy and understand the importance of protecting the personal information you share with us. This Privacy Policy explains the types of information we may collect, how we use and protect that information, when information may be shared with service providers, and the choices available to you.

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By using our website, contacting Renew Holistic Wellness, scheduling an appointment, completing client forms, communicating with us, or utilizing our services, you acknowledge the practices described in this Privacy Policy.

 

Information We Collect

We may collect personal information that you voluntarily provide to us through our website, appointment scheduling process, client documentation, forms, communications, purchases, consultations, testing, or participation in our services.

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Depending upon your interaction with Renew Holistic Wellness, this information may include:

• Name and contact information, including telephone number, email address, and mailing address

• Date of Birth

• Appointment and scheduling information

• Information submitted through website forms

• Client intake forms, questionnaires, and other documentation

• Health, wellness, lifestyle, nutrition, and symptom information that you choose to provide

• Laboratory, testing or other wellness-related information provided by you or obtained with your authorization

• Information regarding services you receive from Renew Holistic Wellness

• Communications between you and our team

• Payment and transaction-related information

• Other information you voluntarily provide to us

 

We strive to collect only information reasonably necessary to provide our services, communicate with you, and operate our business.

 

Client Management & Practice Platforms

Renew Holistic Wellness utilizes third-party technology platforms to help us manage client information, appointments, communications, and services.

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Square

Renew Holistic Wellness utilizes Square for client and business management across our services. Information associated with our clients may be stored and processed through Square, including contact information, appointment and scheduling information, service and transaction history, payment-related information, communications, and other information necessary to manage your relationship with Renew Holistic Wellness.

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Information processed through Square is also subject to Square's applicable privacy, security, and data-handling practices.

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Practice Better

For clients participating in our Functional Medicine services, Renew Holistic Wellness also utilizes Practice Better, a practice management and client portal platform.

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Depending upon the services you receive, Practice Better may be used for intake forms and questionnaires, client documentation, health and wellness information, recommendations, laboratory and testing information, secure messaging, file sharing, appointments, invoicing, and other communications related to your services.

 

Information provided through Practice Better is stored and processed through the Practice Better platform and is also subject to Practice Better's applicable privacy, security, and data-handling practices.

 

Functional Medicine clients are encouraged to use the Practice Better client portal for communications containing personal health, wellness, laboratory, or other sensitive information rather than standard email or text messaging whenever possible.

 

How We Use Your Information

Information provided to Renew Holistic Wellness may be used to:

• Schedule, manage, and confirm appointments

• Send appointment confirmations and reminders

• Communicate with you regarding your appointments, services, testing, or wellness program

• Maintain appropriate client documentation and records

• Provide and personalize services

• Review information relevant to your consultations or services

• Coordinate laboratory testing or other services you have requested

• Process payments and maintain transaction records

• Respond to questions or requests

• Provide information about Renew Holistic Wellness services, programs, events, or offerings

• Send our monthly newsletter and other relevant wellness communications

• Maintain and improve our business operations and client experience

• Meet applicable legal, regulatory, safety, or recordkeeping requirements

 

We use personal information for legitimate business and service-related purposes consistent with our relationship with you.

 

Email Communications & Monthly Newsletter

Clients or anyone opting in on our website may be added to the Renew Holistic Wellness email list and receive our monthly newsletter, wellness education, business updates, and information about services, programs, or events.

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You may unsubscribe from marketing or newsletter communications at any time by using the unsubscribe link provided in the email or by contacting us directly.

 

Unsubscribing from our newsletter does not prevent us from sending communications that are necessary to manage your appointments, services, transactions, or ongoing client relationship.

 

Email, Text Messages & Electronic Communications

If you provide us with an email address or telephone number, we may use that information to communicate with you regarding appointments, scheduling, reminders, services, follow-up matters, and other communications related to your relationship with Renew Holistic Wellness.

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Depending upon the services you receive and the systems used, these communications may occur through email, telephone, voicemail, text message, Square, or, for Functional Medicine clients, the Practice Better client portal.

 

Standard email and text messaging may not provide the same level of privacy and security as communications within a designated client portal. Functional Medicine clients are encouraged to use Practice Better for communications containing personal health information, laboratory information, detailed health concerns, or other sensitive information.

 

Please avoid sending highly sensitive health or personal information through general website contact forms, standard text messages, or unsecured email whenever possible.

 

How We Share Information

Renew Holistic Wellness does not sell your personal information. We do not rent or trade personal information or provide it to third parties for their own independent marketing purposes.

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We do utilize trusted third-party service providers when necessary to operate our business and provide services to you. These include Square, which we use for client and business management, appointments, and payment-related services, and Practice Better, which we use for our Functional Medicine client services.

 

We may also utilize companies that provide email communications, website hosting and analytics, laboratory or testing services, payment processing, technology support, and other services necessary to our operations.

 

These service providers may receive, store, or process information as reasonably necessary to perform services on our behalf. Their handling of information is also governed by their respective privacy, security, and data-handling practices and applicable law.

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We may also disclose information when required by applicable law, legal process or governmental authority, or when reasonably necessary to protect the rights, safety or property of Renew Holistic Wellness, our clients or others.

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Health & Wellness Information

Because of the nature of our services, clients may voluntarily provide Renew Holistic Wellness with personal health and wellness information.

 

We treat this information with care and discretion and use it for purposes related to providing, coordinating, and documenting the services you have requested.

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Renew Holistic Wellness does not sell client health or wellness information or provide it to third parties for their own independent advertising or marketing purposes.

 

For Functional Medicine clients, detailed health and wellness documentation and sensitive communications should be submitted through Practice Better whenever appropriate rather than through general website forms, standard email or text messaging.

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Website Analytics, Cookies & Technical Information

We use website analytics to help us understand how visitors use our website and to improve the website, our content and the overall visitor experience.

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Our website and the technology providers that support it may automatically collect limited technical and usage information, such as IP address, browser or device type, referring website, pages visited, approximate geographic information, and information about how visitors interact with our website.

 

Analytics providers, our website platform, and other services integrated with our website may use cookies or similar technologies to provide functionality, understand website usage, maintain security, or measure website performance.

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We do not use website analytics for the purpose of selling your personal information.

 

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some websites or online services.

 

Protecting Your Information

We take reasonable administrative, physical, and technical measures appropriate to our business to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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We utilize designated business and client-management platforms for storing and managing client information. Functional Medicine clients have access to Practice Better for detailed health and wellness documentation and sensitive client communications.

 

However, no electronic communication, website, computer system or method of data storage can be guaranteed to be completely secure.

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Retention of Information

We retain personal and client information for as long as reasonably necessary to provide services, maintain appropriate business and client records, meet applicable legal or regulatory requirements, resolve disputes and fulfill legitimate business purposes.

 

Retention periods may vary depending upon the type of information, the services provided, and the purpose for which the information was collected.

 

Your Choices

You may contact Renew Holistic Wellness if you would like to:

• Update or correct your contact information

• Change your communication preferences

• Unsubscribe from marketing or newsletter communications

• Ask questions about the personal information we maintain about you

• Ask questions about how your information is used

 

Certain information may need to be retained when required for legal, regulatory, accounting, client-record or other legitimate business purposes.

 

Children's Privacy

Renew Holistic Wellness does not knowingly collect personal information through our website from children for the purpose of marketing to them.

 

Our services are intended for adults unless otherwise specifically stated. If we become aware that personal information has been submitted through our website by a child without appropriate authorization, we will address that information in accordance with applicable requirements.

 

Third-Party Websites & Services

Our website may contain links to or integrate with websites, platforms, or services operated by third parties.

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Renew Holistic Wellness is not responsible for the privacy practices, security, or content of independently operated third-party websites or services. Information you provide directly to a third-party platform may also be governed by that provider's privacy policy and terms.

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We encourage you to review the privacy policies of those services before providing personal information.

 

Changes to This Privacy Policy

Renew Holistic Wellness may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or applicable requirements.

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When changes are made, the updated Privacy Policy will be posted on our website with a revised Last Updated date.

 

Contact Us

If you have questions about this Privacy Policy, your communication preferences, or how Renew Holistic Wellness handles personal information, please contact us:

Renew Holistic Wellness
Greenfield, Wisconsin
(414) 331-8626
Kelly@RenewHolisticWellness.com